What Is A Person Who Provides Services In Hotels?

Hotel Concierge responsibilities include:

Welcoming customers upon archway and confirm reservations
Interim as the point of reference for guests who demand assistance or information
Understanding customer's needs and provide them with personalized solutions by suggesting activities and facilities provided past the hotel

concierge job description

Job brief

Nosotros are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. Yous will exist the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.

The ideal candidate will exist a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In improver, you will be responsible to protect the hotel and its residents past monitoring who comes in and out of our premises.

The goal is to contribute to an overall pleasant customer feel to increase our reputation and ensure sustainable growth.

Responsibilities

Welcome customers upon archway and confirm reservations
Act as the point of reference for guests who need assistance or data and attend to their wishes and requirements
Empathise customer'south needs and provide them with personalized solutions past suggesting activities and facilities provided past the hotel
Acquire extensive knowledge of the bounds and the nearby venues and businesses to make the most suitable recommendations
Adjust events, excursions, transportation etc. upon request from hotel residents
Answer the telephone and brand reservations, take and distribute letters or mail service and redirect calls
Respond to complaints and detect the advisable solution

Requirements and skills

Proven experience as concierge; feel in customer service or relevant role is an advantage
Proficiency in English; multilingual is strongly preferred
Excellent communication skills
Polite and confident with a swell deal of patience
Power in multitasking and fourth dimension-management
Aptitude in resolving issues with a customer-focused orientation
High school diploma; degree in hotel management or relevant field will be a plus

Frequently asked questions

What does a Concierge practise?

The Concierge is a hospitality professional who attends to guests' needs and helps them organize their accommodations while staying at hotels or other establishments that provide lodging services. Their duties include making reservations, recommending restaurants and confined for visitors in town, and arranging errands such equally grocery commitment or dry out cleaning to ensure guests enjoy their time.

What are the duties and responsibilities of a Concierge?

A Concierge'south responsibilities include greeting guests and confirming reservations. They maintain positive relationships with clients by providing fantabulous customer service that meets their needs. Concierges see that all procedures are being followed thoroughly for the best results possible for their invitee's visit.

What makes a skilful Concierge?

A successful Concierge has a positive mental attitude and takes the initiative while being resourceful to ensure that the needs of guests are met. They likewise have fantabulous interpersonal skills, such as patience and empathy, and then that guests feel at ease during their stay.

Who does a Concierge piece of work with?

Concierges work inside the hospitality industry to welcome guests and help them feel valued. Alongside a Invitee Relations Officer, they help provide these guests with information regarding facilities, programs, and other services.